Returns
Your satisfaction is important to us. We again strongly urge you to open and inspect your package contents immediately upon delivery. If you receive damaged merchandise, have recieved extra merchandise or are missing items from your order, please contact us or call us at 1 (858) 759-6818 to let us know of your issues.

If the product was damaged in shipping, you must retain all shipping materials for inspection by the shipper's agents and contact us via e-mail within 5 business days of delivery so that we may begin the process of replacement and/or insurance filing with the carrier as the carriers only allow for a set amount of time upon delivery to file damage claims. As shippers have various policies regarding the amount of time investigations and processing a refund can take, we can not guarantee a time frame in which the matter will be resolved and a check sent to you for the loss. Regardless of the results of the shipper's investigation and findings or while the investigation into the shipping matter is being conducted, you agree not to initiate a chargeback or other type of fee reversal against the Red Wolf Ranch with your bank, credit card company or PayPal.

If the product is not the correct item you ordered or the reason for return is not related to the shipping please contact us within 5 business days of delivery for a RMA (Return Merchandise Authorization) number. In the event of errors as the above described occurring, you agree to allow us the opportunity to correct the issue before seeking resolution against the Red Wolf Ranch with your bank, credit card company or PayPal.

In the event of incorrect ordering on the customer's part such as ordering the wrong color or size for example, the Red Wolf Ranch will not accept returns or exchanges. All sales are final unless the error is on the part of the Red Wolf Ranch and any returns in this case must be returned unopened and unregistered. In the event of errors as descrbed above, the Red Wolf Ranch will issue an RMA number to you within 5 business days of your request so that you may return the product and we can then proceed to make sure you get the correct item you want. (please note: Restocking fees may apply in the event of a customer error. Shipping charges are the responsibility of the buyer and are not refundable regardless of the error or reason for return. Additional charges may apply due to price differences between the item ordered and the item originally desired).